21st Century Family Practice’s revenue cycle management and workflows were not living up to the organization’s stated vision of efficiency through the use of technology. The practice’s lean staff lost precious hours each week being left on hold during phone-based eligibility verifications, tracking the status of claims, as well as dealing with denial management and handling paper-based processes— including billing. And the delays involved with receiving lost or denied claims notifications by mail were impeding the practice’s cash flow, as payments were often greatly delayed or ultimately converted to bad debt.
21st Century implemented Emdeon Office Suite to completely revamp the way the practice operates in all aspects of administrative/business functions, including the all-important billing process. The team found Emdeon’s applications were aligned with their goal to improve revenue cycle management by making processes more efficient. “We were looking for a single partner to provide all the functionalities of our office for claims and eligibility,” explains Harry Singh, Practice Administrator with 21st Century. “Emdeon is a one stop solution provider...able to provide all we need, plus additional services that are also now an essential part of our office.”
The goal of improving revenue management through better efficiency has been achieved. 21st Century’s overall cash flow is notably enhanced since the implementation of Emdeon Office Suite. Currently, 70% of total accounts are received within 0-30 days, up from just 30% before the Emdeon solutions were implemented. “The improvement in our total collections has come about as a result of submitting the claims on time and electronically, and also collecting them on time - with Emdeon solutions’ 360 degree approach,” states Singh.
This is a true success story, as the specific results and Harry Singh’s praise attests. The complete, compelling success story including details about challenges, goals and impressive outcomes can be found in the Emdeon Office Suite Case Study. Read all the stats and specifics about how Emdeon helped 21st Century Family Practice achieve:
- reduction of AR days
- staffing efficiencies
- improved cash flow
- strategies for long term success
You can experience your own Emdeon success story! Call us today at 866.369.8805 to find case study-worthy solutions for your business operations.
A Quest to Improve Workflow Leads to Efficient Patient-Centered Care
