Concord Integrative Health: An Emdeon Customer Success Story
Dr. Jeff Robichaud’s staff in the Chiropractic Medicine Department of Concord Integrative Health was increasingly burdened by the conventional process for generating and sending patient statements. With a growing volume of patients, it became more and more challenging to efficiently deal with billing, as well as the necessary follow up that many bills ultimately require. Just printing the statements would take a full day. By the time a full batch was prepared for mailing and sent, the process stretched across an entire work week, which took a costly toll on staff time and productivity.
The challenges also extended beyond the doctor’s purview. More and more patients began proactively requesting streamlined—and greener—alternatives for making payments. Not only were the paper-based payments not offering patients preferred conveniences, they were extending the amount of time between billing and receipt of payment, affecting cash flow for the practice.
As a customer of other Emdeon products, Dr. Robichaud learned of Emdeon Patient Statements as a viable option for his practice. Emdeon Patient Statements is an automated patient billing service that reduces costs and gets statements to patients faster. Providers can simply upload a file from their desktop and then Emdeon takes care of the processing, printing and mailing. He found the Emdeon Patient Statements solution was robust enough to meet all his practice’s billing needs. It also seamlessly integrated with other administrative systems currently in place. Eventually, Dr. Robichaud also incorporated the Emdeon Patient Pay Online solution to answer patient demand for web-based payments.
Dr. Robichaud reports many positive results since introducing Emdeon Patient Statements and Emdeon Patient Pay Online to his practice. With Emdeon Patient Statements, the staff no longer loses valuable time lost in the exhaustive traditional billing process.“The staff doesn’t deal with outdated stamps, printing and time consuming billing.They don’t have to leave the office to physically go and mail statements, leaving the front desk unstaffed as they used to do,” states Dr. Robichaud. “This solution took away my staff ’s least enjoyable task!”
As simplifying and effective as Emdeon Patient Statements proved for the doctor and his staff, Emdeon Patient Pay Online has proven to be equally as streamlined and convenient for patients. The online account portal empowers patients to view billing amounts and pay their accounts with ease, online, anytime.
All told, Dr. Robichaud reports a solid return on investment in the Emdeon solutions.“Billing and payment costs were rising, and our AR needed cleaning up. We addressed those issues with these effective, efficient solutions,” says Dr. Robichaud. “It’s really simplified how we do business.”
This is a true success story, as the specific results and Dr. Robichaud’s praise attests. The complete, compelling success story including details about challenges, goals and impressive outcomes can be found in the Emdeon Patient Billing & Payment Case Study.
You can experience your own Emdeon success story! Call us today at 866.349.1607 to find case study-worthy solutions for your business operations.
Efficient Patient Billing & Payment Technology Leads to Reduced Costs and Accelerated Patient Payments
