Your need for support isn’t on a time clock, and it certainly doesn’t keep normal business hours. Thankfully neither does Emdeon ON24/7, the real time, any time source for support and issues resolution available to all Emdeon Office users. Though you may expect the unexpected in this business, (payer outages, customer service alerts, industry updates), Emdeon ON24/7 helps explain the unexpected. Likewise, it helps find solutions so you can navigate the challenges more easily to keep your office running as smoothly as possible.
As an Emdeon Office user, you’re already accustomed to round-the-clock accessibility for online task handling, benefits information and claims management. The ease and immediacy of Office’s functionality helps you work efficiently, regardless of “normal business hours.” Emdeon ON24/7 is an extension of the timely services you’re already using. This tool is always available to help you get answers, updates and alerts in real time, no matter what time of day (or night) you log on.
Support is always at your right hand. When you log into Office, look at the right hand side of your screen. There you’ll find Emdeon ON24/7, your gateway to immediate updates and news through the Emdeon network; no special log in is required. If you are experiencing difficulties, this is the place to check for word about outages, updates or problems; it’s also handy for accessing information about issues that have yet to affect your office operations.
Get personalized support for issues specific to you. This innovative, live support system is designed to not only help and inform regarding system-wide or nationwide issues; it’s created to offer customized, personalized resolution for user-specific issues. You can log on at your convenience, use the tools to initiate service requests and move at your own pace regarding situations at hand—as simply and securely as using Emdeon Office.
Solutions Availability Reporting: With an unwavering goal of 100% uptime, Emdeon tracks and reports uptime for the company’s core infrastructure. This valuable information is used company-wide to influence strategies and tactics focused on reliability.
State your case-in your own words anytime. When creating and stating your case, you can use your own words with Emdeon ON24/7. The system doesn’t function on impersonal automation that needs you to explain your situation by answering confining yes/no questions or clicking on predefined terminology or descriptors. We want and need to hear what’s going on in your words and terms because we involve real people in assessing and answering your requests.
Use of Ticketing: To achieve uninterrupted uptime, it is essential to do more than trouble shoot. Emdeon utilizes a ticketing system to denote and resolve issues while creating a reference for historical resolution. This approach helps to identify patterns and root causes and institute long term solutions.
Transparent support will see you through. Once you create a case, you can then track progress in real time, any time through the Emdeon ON24/7 system. We’ve built in total transparency, so that you know the status and details throughout the progression and resolution of your request. You can check for yourself to ensure all the details are properly logged and documented, and you can upload necessary evidence and files as needed at your convenience, 24/7. There’s no veil, so you can see where things stand until we see your issue through.
Explain or train 24/7. Consider Emdeon ON24/7 the one-stop resource for answers and updates. With an always-updated array of FAQs, payer fact sheets, training materials and real-time alerts at your right hand, you can train your staff and explain issues with ease and clarity. The system is designed to be easily manageable for multiple users and provides convenience to fit into your office’s workflow.
If the idea of “normal business hours” seems almost comical in your busy office, remember to rely on the support that’s at your right hand around the clock: Emdeon ON24/7.
No need to call
• No special log in required - accessible to all Emdeon Office users
• Round the clock support with no need for phone calls
• Fast, accurate answers online, all the time
• Transparent ticket tracking 24/7
• Real resolutions in real time
• Training, FAQs & payer info always accessible
Emdeon ON24/7: Your Ticket to Real Time, Any Time Resolutions
